Refund policy

Return & Refund Policy

Last Updated: August 26, 2026

At Kohen Store, we want you to shop with confidence. If you receive a damaged, defective, incorrect, or significantly different product, we are here to help.

1. Eligibility for Returns

You may request a return or replacement if:

  • You received a damaged or defective product.

  • You received the wrong product, size, color, or variant.

  • The product is significantly different from its description.

  • The product has a manufacturing defect.

Return requests must be submitted within 7 days of receiving your order.

2. Non-Returnable Items

We generally do not accept returns for:

  • Products that have been used, washed, damaged, or altered by the customer.

  • Products without their original packaging, accessories, tags, or included items.

  • Products damaged due to improper use or handling.

  • Items specifically marked as non-returnable on the product page.

  • Products where the return request is made after the 7-day return period.

3. How to Request a Return

To request a return or replacement, contact us at:

Email: info.kohenstore@gmail.com
Phone / WhatsApp: 03073637367

Please provide:

  • Your order number.

  • Your name and contact number.

  • A description of the issue.

  • Clear photos or a short video showing the product and the problem.

Our team will review your request and inform you whether the return or replacement is approved.

4. Refunds

If your refund is approved, the refund will be processed after the returned product has been received and inspected.

Depending on the payment method and circumstances, refunds may be issued through the original payment method or another mutually agreed method.

Please allow reasonable processing time for the refund to appear in your account.

5. Return Shipping

If the product was delivered damaged, defective, incorrect, or significantly different from what was ordered, Kohen Store may cover the reasonable return shipping cost.

For returns requested for reasons other than a fault or mistake on our part, return shipping costs may be the customer's responsibility.

6. Exchange / Replacement

Where possible, we will provide a replacement for eligible defective, damaged, or incorrectly delivered products.

If the same product is unavailable, we may offer an alternative product, store credit, or refund depending on the circumstances.

7. Damaged Orders

Please inspect your package when you receive it. If the product is damaged, contact us as soon as possible and provide photos or video evidence of the package and product.

This helps us investigate the issue with our delivery partners and resolve your claim quickly.

8. Order Cancellation

Orders may be cancelled before they are dispatched. Once an order has been shipped, cancellation may no longer be possible.

If you wish to cancel an order, contact us immediately using the details below.

9. Contact Us

For any questions regarding returns, exchanges, or refunds, please contact:

Kohen Store
Email: info.kohenstore@gmail.com
Phone / WhatsApp: 03073637367
Location: Pakistan

We reserve the right to review each return and refund request individually and to update this policy when necessary.