Shipping policy

Shipping Policy

Last Updated: August 26, 2026

At Kohen Store, we aim to make your shopping experience simple, reliable, and convenient. This Shipping Policy explains how we process and deliver orders within Pakistan.

1. Delivery Areas

Kohen Store currently delivers orders across Pakistan, subject to courier availability and service coverage.

2. Order Processing

Orders are generally processed within 1–2 business days after confirmation.

During sales, promotions, holidays, or periods of high order volume, processing may take longer than usual.

3. Delivery Time

Estimated delivery time is generally:

  • Major cities: 2–5 business days

  • Other areas: 3–7 business days

Delivery times are estimates and may vary depending on your location, courier service, weather, public holidays, and other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated before order confirmation.

From time to time, Kohen Store may offer free shipping promotions on selected products or orders.

5. Cash on Delivery

Where available, Cash on Delivery (COD) may be offered as a payment option.

Customers are required to provide a valid phone number and complete delivery address when placing a COD order.

6. Order Confirmation

For certain orders, our team may contact you by phone or WhatsApp to confirm your order and delivery details before dispatch.

If we are unable to verify the order, we may delay or cancel the shipment.

7. Tracking

Where tracking information is available, customers may receive a tracking number or delivery update through the contact information provided when placing the order.

Please note that tracking availability depends on the courier service used.

8. Incorrect Address or Contact Information

Customers are responsible for providing accurate delivery information.

Kohen Store is not responsible for delivery delays or failed deliveries caused by:

  • Incorrect or incomplete address.

  • Incorrect phone number.

  • Customer being unavailable to receive the order.

  • Failure to respond to courier calls.

  • Refusal to accept the package.

Additional delivery charges may apply if an order needs to be re-shipped.

9. Delayed or Lost Shipments

Although we work with reliable courier partners, unexpected delays may occur.

If your order is significantly delayed or appears to be lost, please contact us so that we can investigate the shipment with the courier.

10. Damaged Packages

If your package arrives visibly damaged, please contact Kohen Store as soon as possible and provide photographs or video evidence of the package and product.

We will review the issue and assist you according to our Return & Refund Policy.

11. Contact Us

For shipping questions or delivery assistance, contact:

Kohen Store
Email: info.kohenstore@gmail.com
Phone / WhatsApp: 03073637367
Location: Pakistan